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If it’s broke, sometimes you can fix it!

November 1, 2013 Leave a comment

The three most common PVC card errors that occur are generally easily fixed, and can be done by you!

Error One:  Ribbon Break Error

Solution: Remove the printer ribbon/cartridge from the printer and repair the torn ribbon by using scotch tape to affix the torn ends of the ribbon together.  After taping, wind any excess onto the take-up spool of the ribbon and reinsert into the printer.  Send the print job down again.

If the problem persists, some printer models have a ribbon sensor calibration command that can be performed through the printer driver.  Review your user manual to perform the necessary steps.  A thorough printer cleaning may be necessary as well and cleaning kits are available per specific make and model.

Error Two:  Card Jam Error

Solution: Check the card quality and loading by removing the cards from the card hopper. Make sure that the cards are not sticking together by fanning them out and then lining them back together in a straight deck.  After fanning the cards, reload them into the card hopper and select the resume button or print again.

If the cards continue not to feed, cancel the pending prints through the printer driver and consult your user manual for the next trouble shooting steps.  Sometimes turning the printer off and restarting can also solve this issue.  In addition, a thorough printer cleaning may be necessary as well and cleaning kits are available per specific make and model.

Error Three:  Card Jam/Multiple Cards Fed Error

Solution: Double-check your user manual to make sure that the card thickness you are utilizing is supported in your unit.  Depending on the unit, accepted card thickness may only be 30 mil while other units accept 9-40 mil thick cards.  Be sure to only utilize card stock that is supported.

After ensuring that the card stock you use is acceptable, check the card quality and loading by removing the cards from the card hopper.  Make sure that the cards are not sticking together by fanning them out and then lining them back together in a straight deck.   Do not touch the printing surface – hold cards by the sides.  After fanning the cards, reload them into the card hopper and select the resume button or print again.

If the cards continue not to feed, cancel the pending prints through the printer driver and consult your user manual for the next trouble shooting steps.  Sometimes turning the printer off and restarting can also solve this issue.  In addition, a thorough printer cleaning may be necessary as well and cleaning kits are available per specific make and model.

If you are unable to solve your issue, IDentiphoto Company, Ltd. provides free email technical support for the life of any PVC card printer we sell.  For support on items still under warranty, please contact us at 800-860-9111 during normal business hours, 9 a.m. to 5 p.m., Monday through Friday, to speak with one of our technicians.

For support on items no longer under warranty, you have the option of contacting our technical support department via email.  Complete and submit the technical support request form in its entirety and one of our knowledgeable technicians will contact you by the next business day.